Terms of service
TERMS OF SERVICE — DOMESTIC ORDERS
Effective Date: 19 October 2026
1. ABOUT VISMEYA
VISMEYA is an artist-led jewellery brand offering individually handcrafted jewellery through its official website, www.vismeya.com.
These Terms of Service apply to purchases made through the VISMEYA website for delivery within India.
By placing an order, customers acknowledge and accept these Terms of Service and the applicable store policies.
2. HANDCRAFTED JEWELLERY & PRODUCT REPRESENTATION
Every VISMEYA piece is individually handcrafted. Minor variations in colour, translucence, dimensions, surface texture, finish and other details may naturally occur between pieces of the same design.
These variations reflect the individual character of handcrafted jewellery.
Product photographs and descriptions are presented as accurately as possible. However, colours and finishes may appear slightly different depending on lighting, screen settings and display devices.
VISMEYA reserves the right to make minor adjustments during production that do not materially alter the design, character or quality of the purchased piece.
3. SHOWCASES & DESIGN AVAILABILITY
VISMEYA presents its jewellery through time-limited showcases. Each showcase features a selection of designs available for purchase during its announced ordering period.
At the conclusion of a showcase, its specific jewellery designs are permanently archived and will not be recreated.
Artistic elements, materials, colours, forms and techniques may be explored in new interpretations in future showcases.
Certain designs may be offered as numbered editions, with a clearly stated maximum quantity. These edition limits will not be exceeded.
4. ORDER PLACEMENT & CONFIRMATION
Adding an item to the shopping cart does not reserve its availability.
An order is confirmed upon successful completion of checkout and receipt of an order confirmation email.
VISMEYA reserves the right to limit quantities, decline orders involving suspected fraudulent activity, or cancel an order that cannot be fulfilled due to an inventory discrepancy, overselling or other genuine fulfilment issue.
Where VISMEYA cancels a paid order, a full refund will be initiated to the original payment method.
5. ORDER QUANTITIES & BULK ENQUIRIES
A maximum of five pieces of the same design in the same colourway may be purchased through the standard online checkout.
Orders comprising five pieces of the same design in the same colourway require up to three weeks for production before dispatch, instead of approximately 7 working days.
This extended production timeline applies specifically to five pieces of the same design in the same colourway, not to orders containing five different pieces or colourways.
Requests for quantities exceeding five pieces of the same design in the same colourway are considered bulk enquiries and must be directed to aditi@vismeya.com.
Bulk orders are subject to individual confirmation of availability, pricing, production timelines and payment arrangements.
Numbered editions remain subject to their stated edition limits, including for bulk enquiries.
6. MADE-TO-ORDER PRODUCTION
Production & Dispatch
VISMEYA creations are individually made and prepared for dispatch during their respective showcase periods.
Production and dispatch timelines may vary between showcases, depending on the designs and materials involved.
The applicable dispatch timeline will be clearly stated on the website when each new showcase opens.
7. PRICING & PAYMENTS
All prices displayed for domestic orders are in Indian Rupees (INR) and include applicable GST.
VISMEYA reserves the right to correct genuine pricing, product information or listing errors. Where such an error affects an order already placed, the customer will be contacted and offered the choice of proceeding at the corrected price or receiving a full refund.
8. CANCELLATIONS, RETURNS & REFUNDS
All VISMEYA jewellery is individually handcrafted to order. Once an order has been placed and payment has been completed, it cannot be cancelled or modified.
Returns and exchanges are not accepted for change of mind or personal preference.
Claims involving damaged, defective, missing or incorrectly supplied products are handled according to the applicable policy:
Domestic Orders: Cancellations, Returns & Refunds — Domestic Orders.
International Orders: Cancellations, Returns & Refunds — International Orders.
Customers must follow the reporting and documentation requirements outlined in the relevant policy, including VISMEYA's mandatory uncut, uninterrupted and unedited unboxing-video requirement for delivery-related claims under its standard claims procedure.
Claim resolutions, including any applicable refunds or replacements, are determined according to the relevant policy.
9. SHIPPING & DELIVERY
VISMEYA accepts orders for delivery within India and to selected international destinations.
Production time and shipping transit time are separate. The applicable production and dispatch timeline will be communicated for each showcase. Estimated delivery periods begin after dispatch.
International orders may be subject to customs duties, import taxes and other charges imposed by the destination country. These charges are the responsibility of the customer.
Customers are responsible for providing complete and accurate shipping details at checkout.
Shipping arrangements, dispatch notifications, delivery issues and related procedures are governed by our Shipping & Delivery Policy.
10. CARE & RESPONSIBLE USE
VISMEYA jewellery should be handled, worn and stored with appropriate care.
Customers are encouraged to follow the care instructions provided with their jewellery or published on the website.
Damage resulting from improper handling, unsuitable storage, accidental impact, exposure to inappropriate substances or alterations made after delivery is not considered a manufacturing defect.
11. INTELLECTUAL PROPERTY
VISMEYA's original jewellery designs, photographs, illustrations, written content, branding and other creative materials are protected by applicable intellectual property laws.
Unauthorised commercial reproduction, copying, distribution or use of these materials is prohibited.
Purchasing a piece of VISMEYA jewellery does not transfer ownership of the intellectual property associated with its design.
12. WEBSITE USE
Customers agree to use the VISMEYA website lawfully and to provide accurate information when placing orders.
VISMEYA reserves the right to restrict misuse of the website, investigate suspected fraudulent transactions and decline orders where legitimate security or fulfilment concerns arise.
13. LIMITATION OF LIABILITY
VISMEYA takes reasonable care in the design, production, packaging and dispatch of its jewellery.
VISMEYA is not responsible for losses arising from misuse of products, inaccurate information supplied by customers or circumstances beyond its reasonable control, except to the extent that responsibility cannot lawfully be excluded.
14. CHANGES TO TERMS
VISMEYA may revise these Terms of Service to reflect changes in its operations, products or website.
Updated terms will be published on the website. Changes will not retrospectively alter the agreed terms of orders already accepted.
15. GOVERNING LAW
These Terms of Service are governed by the laws of India.
16. CONTACT
For questions relating to these Terms of Service or an existing order, contact:
Email: aditi@vismeya.com
General: These Terms of Service are subject to applicable laws and statutory consumer rights.