Returns & Refunds — Domestic Orders

Every piece of VISMEYA jewellery is individually handcrafted to order. Utmost care is taken in its creation, finishing, inspection, packing and dispatch.

A video record of each order's packing and dispatch preparation is maintained for quality assurance and documentation purposes.

Order Cancellations

All VISMEYA jewellery is made to order. Once an order has been placed and payment has been completed, it cannot be cancelled or modified.

Please review your selected design, colourway, shipping details and order information carefully before completing your purchase.

This policy does not affect your rights under applicable consumer protection laws, including your rights if an item arrives damaged, defective or incorrect.

Returns & Exchanges

Due to the individually handcrafted, made-to-order nature of VISMEYA jewellery, returns and exchanges are not accepted for change of mind or personal preference.

Subtle variations in colour, texture, shape and finish are inherent to the handcrafted process and contribute to the individuality of each piece. Variations consistent with the product description do not constitute defects.

Damaged, Defective, Missing or Incorrect Items

In the unlikely event that an order arrives damaged, defective, incomplete or incorrect, please contact aditi@vismeya.com within 48 hours of delivery.

An uncut, uninterrupted and unedited unboxing video is mandatory for all delivery-related claims under VISMEYA's standard claims procedure.

The video must clearly show the sealed outer packaging before opening, the complete unboxing process and the condition and contents of the package upon opening.

Claims must include the order number, a description of the concern, the unboxing video and clear, close-up photographs showing the reported damage or defect in detail.

Additional photographs, videos or supporting information may be requested by VISMEYA where necessary.

All claims are subject to individual review and verification.

Resolution for Showcase Editions

Numbered Showcase Editions

Due to the limited, individually numbered nature of these editions, replacement pieces are not offered under VISMEYA's standard returns procedure.

For approved claims involving damaged, defective or incorrectly supplied jewellery, a full refund will be provided following the authorised return, receipt and inspection of the affected item.

Freely Available Showcase Editions

For approved claims involving damaged, defective or incorrectly supplied jewellery, a replacement of the same design and colourway may be provided, subject to availability.

If a replacement is unavailable, a full refund will be provided following the authorised return, receipt and inspection of the affected item.

Partial Refunds

Partial refunds in exchange for retaining jewellery claimed to be damaged or defective are not offered under VISMEYA's standard domestic returns procedure.

Approved refunds and replacements require the affected jewellery to be returned to VISMEYA for inspection and verification.

Return Approval & Shipping

All returns require prior written authorisation from VISMEYA. Customers must not dispatch any jewellery without first receiving return approval and shipping instructions.

Unsolicited or unauthorised returns will not automatically qualify for a refund, replacement or reimbursement of shipping charges.

Any jewellery returned without prior authorisation will be subject to review by VISMEYA. Receipt of such a parcel does not constitute acceptance of the return or approval of the claim.

Any further instructions or applicable resolution will be communicated to the customer via email.

Wherever possible, VISMEYA will arrange for return pickup from the customer's delivery address.

If return pickup cannot be arranged, the customer may be authorised to return the item using a reasonably priced, standard, trackable courier service.

For approved returns involving damaged, defective or incorrectly supplied items:

Reasonable return-shipping charges will be reimbursed upon submission of a valid courier receipt showing the shipping charges and tracking details.
Express, premium and expedited courier charges will not be reimbursed unless expressly authorised by VISMEYA in advance.
Returned items must be securely packaged, preferably in their original packaging, along with all accompanying components. If the original packaging is damaged, additional protective packaging must be used to ensure safe return transit.

For customer-arranged returns, a valid courier receipt and tracking number must be provided to VISMEYA promptly after dispatch.

If a return shipment is delayed, lost or marked as delivered but has not been received by VISMEYA, the matter will be reviewed using the courier's tracking records, proof of delivery and other relevant documentation.

The applicable resolution will be communicated to the customer following verification.

Refunds or replacements will be processed following receipt and inspection of the returned jewellery, subject to the outcome of any shipment investigation.

In the Highly Unlikely Event of Non-Fulfilment

In the highly unlikely event that VISMEYA is unable to fulfil an order within the stipulated timeframe, the customer will be promptly notified and offered the option of a full refund.

If the customer chooses a refund, the entire amount paid for the order will be refunded to the original payment method.