Every piece of VISMEYA jewellery is individually handcrafted to order. Utmost care is taken in its creation, finishing, inspection, packing and dispatch.
A video record of each order's packing and dispatch preparation is maintained for quality assurance and documentation purposes.
Order Cancellations
All VISMEYA jewellery is made to order. Once an order has been placed and payment has been completed, it cannot be cancelled or modified.
Please review your selected design, colourway, shipping address and order information carefully before completing your purchase.
Returns & Exchanges
Due to the individually handcrafted, made-to-order nature of VISMEYA jewellery, returns and exchanges are not accepted for change of mind or personal preference.
Subtle variations in colour, texture, shape and finish are inherent to the handcrafted process and contribute to the individuality of each piece. Variations consistent with the product description do not constitute defects.
Damaged, Defective, Missing or Incorrect Items
In the unlikely event that an order arrives damaged, defective, incomplete or incorrect, please contact aditi@vismeya.com within 48 hours of delivery.
An uncut, uninterrupted and unedited unboxing video is mandatory for all delivery-related claims under VISMEYA's standard claims procedure.
The video must clearly show the sealed outer packaging before opening, the complete unboxing process, and the condition and contents of the package upon opening.
Claims must include the order number, a description of the concern, the unboxing video and clear, close-up photographs showing the reported damage, defect or discrepancy.
Additional photographs, videos or supporting information may be requested by VISMEYA where necessary.
All claims are subject to individual review and verification.
Resolution of International Claims
Every claim is assessed individually, taking into account the nature and extent of the verified damage, defect or discrepancy.
Where damage or a defect affects only part of a piece or pair, a proportionate refund may be offered based on the assessed damage. A full refund is not automatically applicable to every claim.
Where an issue is minor and can reasonably and safely be corrected by the customer, VISMEYA may consider this when determining an appropriate resolution.
For missing or incorrectly supplied items, VISMEYA will assess the discrepancy and determine an appropriate resolution.
The outcome of each claim, including any approved refund amount, will be communicated individually by email.
Partial Refunds
Partial refunds may be offered for verified damage or defects where the affected jewellery remains usable or where the issue affects only part of the product.
The refund amount will be determined by VISMEYA following an individual assessment of the evidence and the extent of the issue.
A partial refund will not be issued automatically upon submission of a claim.
Customs Duties, Import Taxes & Refused Deliveries
International customers are responsible for any customs duties, import taxes, VAT/GST and customs clearance fees imposed by the destination country.
These charges are not included in VISMEYA's product prices or international shipping charges.
Customers are responsible for providing accurate delivery information and completing any customs formalities required by their destination country.
If a customer refuses delivery, fails to pay applicable import charges or does not complete the required customs clearance, the parcel may be delayed, returned to the sender or disposed of by the postal service or customs authorities.
Such circumstances do not automatically qualify for a refund. Any request will be reviewed individually, taking into account the shipment status & applicable charges.
Lost or Undelivered Parcels
If an international shipment is significantly delayed, appears to be lost or is marked as delivered but has not been received, please contact aditi@vismeya.com with your order number.
VISMEYA will review the available tracking information and, where necessary, initiate an enquiry with the postal service.
Additional information or supporting documentation may be requested to assist with the investigation.
The applicable resolution will be communicated following verification and consideration of the circumstances, subject to applicable consumer protection laws.
In the Highly Unlikely Event of Non-Fulfilment
If VISMEYA is unable to fulfil an order within the agreed timeframe, the customer will be promptly informed.
Where VISMEYA cannot fulfil the order, a full refund of the amount paid for that order will be provided to the original payment method.
Refund Processing
Approved refunds will be initiated promptly to the original payment method used at checkout.
The time required for a refund to reflect in the customer's account may vary depending on the payment provider, card issuer or banking institution.
Where an international payment involves currency conversion, the amount received in the customer's local currency may differ due to exchange-rate fluctuations or charges applied by their bank or card provider.
Contact
For international order enquiries, damaged or incorrect items, delivery concerns and refund-related enquiries, please contact:
VISMEYA
Email: aditi@vismeya.com
Please include your order number in all correspondence.
General
This policy is subject to applicable laws and statutory consumer rights. Nothing in this policy limits any rights or remedies that cannot lawfully be excluded.