Every piece of VISMEYA jewellery is individually handcrafted to order. Care is taken at every stage, from creation and finishing to inspection, packaging and dispatch.
Order Processing & Production
VISMEYA creations are individually made and prepared for dispatch during their respective showcase periods.
Production and dispatch timelines may vary between showcases, depending on the designs and materials involved.
The applicable dispatch timeline will be clearly stated on the website when each new showcase opens.
Order Quantity & Bulk Orders
A maximum of 5 pieces of any individual design and colourway may be purchased in a single order.
Orders containing more than 5 jewellery pieces in total, across any combination of designs and colourways, are considered bulk orders.
Bulk orders may take up to 3 weeks to dispatch due to the additional production time required.
Dispatch timelines are calculated from the date of successful order and payment confirmation. Delivery time is additional.
Domestic Shipping
Complimentary domestic shipping is offered on all orders.
All orders are prepaid. Cash on Delivery (COD) is not available.
Orders are dispatched through VISMEYA's designated shipping and logistics partners.
Dispatch & Tracking
Once an order has been dispatched, a shipping confirmation with tracking details will be sent to the customer.
Delivery timelines vary depending on the destination, courier serviceability and local conditions.
Estimated delivery information will be available through the courier's tracking service following dispatch.
Delivery & Redelivery
Customers are requested to provide a complete and accurate delivery address, including the correct PIN code and contact number, and to remain reasonably available to receive their orders.
For address corrections, please contact aditi@vismeya.com as soon as possible, quoting the order number. Delivery addresses cannot be changed once an order has been dispatched.
If a shipment is returned to VISMEYA due to an incorrect or incomplete address, customer unavailability, repeated unsuccessful delivery attempts or refusal to accept delivery, any additional shipping charges for redelivery will be borne by the customer.
Failure or refusal to accept delivery does not automatically constitute cancellation of an order or qualify it for a change-of-mind refund.
Where delivery fails due to an error attributable to VISMEYA or its shipping partner, corrective shipping arrangements will be made at no additional cost to the customer.
Shipping Delays
While every effort is made to ensure timely dispatch and delivery, occasional delays may arise due to courier operations, weather conditions, regional disruptions or circumstances beyond VISMEYA's reasonable control.
Customers will be informed of significant delays affecting dispatch.
For delays after dispatch, customers may refer to the courier's tracking information or contact VISMEYA for assistance.
Lost or Undelivered Shipments
If a shipment appears lost, is significantly delayed or is marked as delivered but has not been received, please contact aditi@vismeya.com with the order number and tracking details.
VISMEYA will investigate the matter with the shipping partner and communicate the appropriate resolution following verification.
Damaged or Incorrect Deliveries
For jewellery received damaged, defective, incomplete or incorrect, please refer to VISMEYA's Returns & Refunds policy for reporting issues and seeking resolutions.
International Shipping
VISMEYA ships internationally to destinations across the world, subject to shipping availability.
Shipping Charges
A flat shipping fee of ₹1,185 applies to all international orders, regardless of order value.
All international orders must be prepaid. Cash on Delivery (COD) is not available.
Processing & Dispatch
International orders are generally dispatched within 7–10 working days after successful order and payment confirmation.
Orders containing more than 5 jewellery pieces in total are considered bulk orders and may take up to 3 weeks to dispatch.
Dispatch timelines do not include international transit or customs clearance time.
Dispatch & Delivery
Once an international order has been dispatched, a shipping confirmation will be sent to the customer. Tracking details will be provided where available.
Delivery times vary depending on the destination country, shipping services, customs clearance and local conditions.
Delayed or Lost Shipments
International delivery times may vary due to customs clearance, postal operations and other circumstances beyond VISMEYA's control.
If an order has not arrived within a reasonable delivery period, customers should contact aditi@vismeya.com with their order number.
VISMEYA will review the shipment details and initiate an enquiry with the shipping provider wherever possible.
If a shipment is confirmed lost, VISMEYA will arrange an appropriate resolution, which may include a replacement or refund.
Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes and other charges imposed by the destination country.
These charges are not included in VISMEYA's product prices or shipping fees and are the responsibility of the customer.
VISMEYA is not responsible for delays caused by customs clearance or local postal authorities.
Contact
For shipping and delivery-related enquiries, please contact:
Email: aditi@vismeya.com
Please include the relevant order number in all correspondence.
General
This policy is subject to applicable laws and statutory consumer rights.